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Help & Support

Contact Us:
📞 Phone: 1800-123-4567
📧 Email: support@onedayparcel.com

Working Hours:
Monday - Saturday: 9:00 AM - 8:00 PM
Sunday: 10:00 AM - 6:00 PM

Frequently Asked Questions

📦 How do I track my parcel?

Go to Bookings tab → Enter your mobile number → View all parcel statuses in real time.

💰 How is the price calculated?

Price is based on chargeable weight (actual vs volumetric, whichever is higher) and the route.

🛡 What is Damage Protection?

An optional add-on that covers full compensation if your parcel is damaged during transit.

❌ Can I cancel a booking?

Cancellations accepted within 1 day of placing order, before parcel is picked up.

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Our Policies

Terms & Conditions · Privacy Policy · Refund & Cancellation · Return · Shipping

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